Last week we started getting reports from students and faculty about trouble uploading to Turnitin. After attaching a document and hitting submit, the system was getting stuck and timing out while uploading. After investigating, we determined the problem seems to be isolated to students using a Mac computer and attempting to upload to Turnitin using the Safari browser.  To submit your paper without getting stuck, please switch to a different browser.  We suggest either Chrome or Firefox.

If you are in either Chrome or Firefox and are experiencing this issue, please clear your cache, this usually corrects the problem.

How to clear your cache in Chrome

How to clear your cache in Firefox

If you continue to have issues after switching browsers and clearing cache, please contact the Service Desk at servicedesk@chapman.edu or (714) 997-6600.