Why does Read.ai join meetings?<\/h3>\n\n- Read cannot join a meeting<\/strong>\u00a0unless invited by a user.<\/strong>\u00a0In order for Read to join a meeting, the following steps would need to take place: (i) user creates an account, (ii) user connects a calendar and gives Read permissions, and (iii) user reviews the join settings. If you would like more context on how Read joined a specific meeting, please reach out to\u00a0support@read.ai<\/a>\u00a0for assistance.<\/li>\n
- Removing the Zoom app does not stop Read from joining your meetings.<\/strong>\u00a0You must delete your Read account to prevent Read from joining any meetings, including Zoom meetings and other platforms<\/li>\n
- To remove Read completely<\/strong>\u00a0you will need to delete your Read account which you can do so here:\u00a0Read AI<\/a>. If you have trouble logging in to your account or are unsure if you have an account please reach out to\u00a0support@read.ai<\/a>\u00a0for assistance<\/li>\n<\/ul>\n
Here are some steps that you have to take in order to deactivate\/delete Read, so it will stop joining your meetings:<\/p>\n
\n- To\u00a0delete<\/strong>\u00a0Read, go to Delete Read<\/a>\u00a0and select \u201cDelete my account\u201d. After deletion, all data is wiped from Read AI\u2019s servers (not recoverable)<\/li>\n
- To\u00a0adjust<\/strong>\u00a0when Read joins meetings, you can adjust the join preferences at\u00a0Read Preferences<\/a><\/li>\n
- To\u00a0determine<\/strong>\u00a0if and how reports are shared, you can adjust your Reporting preferences at Read Reporting<\/a><\/li>\n<\/ul>\n
IMPORTANT<\/strong>\u00a0If you have already\u00a0deleted your Read account<\/a>\u00a0and are continuing to see Read join your meetings, there are only two possible explanations:<\/p>\n\n- Somebody else invited to your call is also using Read<\/strong>\u00a0(note that they don\u2019t need to actually attend the meeting in order to add Read, they just have to be invited)<\/li>\n
- You unintentionally created a second Read account<\/strong>, which is still configured to have Read automatically join your calls<\/li>\n<\/ol>\n
To check which one of these scenarios can be happening, Read will send a message to the meeting chat at the start of the meeting after it joins, listing the name(s) of whoever invited it to the call. If you see your\u00a0own<\/strong>\u00a0name listed here, then that would indicate\u00a0#2<\/span>\u00a0is the explanation. In this case, you should:<\/p>\n\n- Search your emails for messages from\u00a0support@e.read.ai<\/a>\u00a0(e.g. the \u201cWelcome to Read!\u201d message that goes to all new users)<\/li>\n
- Check the address on the \u201cto:\u201d line; this is the primary email address of your Read account<\/li>\n
- If you have multiple email addresses, you should check all of your inboxes<\/li>\n
- Your account may have been created using\u00a0single sign-on (SSO)<\/a>\u00a0(e.g. login with Microsoft\/Google\/etc), so make sure to try these options if you aren\u2019t able to login with email+password<\/li>\n<\/ul>\n
If you have any other questions, do not hesitate to reach out to contact Read support since they will be better equipped to assist you!<\/p>\n
How to contact Read support<\/strong><\/p>\n
Here are some steps that you have to take in order to deactivate\/delete Read, so it will stop joining your meetings:<\/p>\n
- \n
- To\u00a0delete<\/strong>\u00a0Read, go to Delete Read<\/a>\u00a0and select \u201cDelete my account\u201d. After deletion, all data is wiped from Read AI\u2019s servers (not recoverable)<\/li>\n
- To\u00a0adjust<\/strong>\u00a0when Read joins meetings, you can adjust the join preferences at\u00a0Read Preferences<\/a><\/li>\n
- To\u00a0determine<\/strong>\u00a0if and how reports are shared, you can adjust your Reporting preferences at Read Reporting<\/a><\/li>\n<\/ul>\n
IMPORTANT<\/strong>\u00a0If you have already\u00a0deleted your Read account<\/a>\u00a0and are continuing to see Read join your meetings, there are only two possible explanations:<\/p>\n
- \n
- Somebody else invited to your call is also using Read<\/strong>\u00a0(note that they don\u2019t need to actually attend the meeting in order to add Read, they just have to be invited)<\/li>\n
- You unintentionally created a second Read account<\/strong>, which is still configured to have Read automatically join your calls<\/li>\n<\/ol>\n
To check which one of these scenarios can be happening, Read will send a message to the meeting chat at the start of the meeting after it joins, listing the name(s) of whoever invited it to the call. If you see your\u00a0own<\/strong>\u00a0name listed here, then that would indicate\u00a0#2<\/span>\u00a0is the explanation. In this case, you should:<\/p>\n
- \n
- Search your emails for messages from\u00a0support@e.read.ai<\/a>\u00a0(e.g. the \u201cWelcome to Read!\u201d message that goes to all new users)<\/li>\n
- Check the address on the \u201cto:\u201d line; this is the primary email address of your Read account<\/li>\n
- If you have multiple email addresses, you should check all of your inboxes<\/li>\n
- Your account may have been created using\u00a0single sign-on (SSO)<\/a>\u00a0(e.g. login with Microsoft\/Google\/etc), so make sure to try these options if you aren\u2019t able to login with email+password<\/li>\n<\/ul>\n
If you have any other questions, do not hesitate to reach out to contact Read support since they will be better equipped to assist you!<\/p>\n
How to contact Read support<\/strong><\/p>\n
- You unintentionally created a second Read account<\/strong>, which is still configured to have Read automatically join your calls<\/li>\n<\/ol>\n
- To\u00a0adjust<\/strong>\u00a0when Read joins meetings, you can adjust the join preferences at\u00a0Read Preferences<\/a><\/li>\n