{"id":1083,"date":"2018-05-07T09:12:04","date_gmt":"2018-05-07T16:12:04","guid":{"rendered":"https:\/\/blogschapman.wpenginepowered.com\/information-systems\/2018\/05\/07\/peopletools-upgrade-update\/"},"modified":"2026-07-17T23:39:13","modified_gmt":"2026-07-17T23:39:13","slug":"peopletools-upgrade-update","status":"publish","type":"post","link":"https:\/\/blogs.chapman.edu\/information-systems\/2018\/05\/07\/peopletools-upgrade-update\/","title":{"rendered":"PeopleTools Upgrade Update"},"content":{"rendered":"<p>Hello Fellow Panther\u2019s,<\/p>\n<p>As many of you are already aware, there was a PeopleSoft \/ Tools upgrade completed over this past weekend.\u00a0 Even though the upgrade was successful, there was an unexpected issue with the internet browser caching causing reports not to open.\u00a0 Below, we have provided some easy to follow instructions on how to clear your cache and cookies on Chrome, Firefox, and Internet Explorer.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1086 alignleft\" src=\"https:\/\/blogs.chapman.edu\/information-systems\/wp-content\/uploads\/sites\/68\/2018\/05\/Web-Browser-Logo-Chrome.png\" alt=\"Web Browser Logo - Chrome\" width=\"31\" height=\"32\" srcset=\"https:\/\/blogs.chapman.edu\/information-systems\/wp-content\/uploads\/sites\/68\/2018\/05\/Web-Browser-Logo-Chrome.png 512w, https:\/\/blogs.chapman.edu\/information-systems\/wp-content\/uploads\/sites\/68\/2018\/05\/Web-Browser-Logo-Chrome-300x300.png 300w, https:\/\/blogs.chapman.edu\/information-systems\/wp-content\/uploads\/sites\/68\/2018\/05\/Web-Browser-Logo-Chrome-150x150.png 150w\" sizes=\"auto, (max-width: 31px) 100vw, 31px\" \/><\/p>\n<p><strong>Chrome:\u00a0<\/strong><\/p>\n<ul>\n<li>Open Chrome<\/li>\n<li>Press the <strong>Ctrl + Shift + Delete <\/strong>keys simultaneously.<\/li>\n<li>Set \u201c<strong>Time Range<\/strong>\u201d to \u201c<strong>All Time<\/strong>\u201d and all 3 options are selected\n<ul>\n<li><strong><em>Browsing History<\/em><\/strong><\/li>\n<li><strong><em>Cookies and other site data<\/em><\/strong><\/li>\n<li><strong><em>Cached images and files<\/em><\/strong><\/li>\n<\/ul>\n<\/li>\n<li>Click \u201c<strong>Clear Data<\/strong>\u201d.<\/li>\n<li>Close and restart Chrome<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong><a href=\"https:\/\/blogs.chapman.edu\/information-systems\/wp-content\/uploads\/sites\/68\/2018\/05\/Web-Browser-Logo-Firefox.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1089 alignleft\" src=\"https:\/\/blogs.chapman.edu\/information-systems\/wp-content\/uploads\/sites\/68\/2018\/05\/Web-Browser-Logo-Firefox.png\" alt=\"Web Browser Logo - Firefox\" width=\"30\" height=\"31\" srcset=\"https:\/\/blogs.chapman.edu\/information-systems\/wp-content\/uploads\/sites\/68\/2018\/05\/Web-Browser-Logo-Firefox.png 2001w, https:\/\/blogs.chapman.edu\/information-systems\/wp-content\/uploads\/sites\/68\/2018\/05\/Web-Browser-Logo-Firefox-291x300.png 291w, https:\/\/blogs.chapman.edu\/information-systems\/wp-content\/uploads\/sites\/68\/2018\/05\/Web-Browser-Logo-Firefox-992x1024.png 992w, https:\/\/blogs.chapman.edu\/information-systems\/wp-content\/uploads\/sites\/68\/2018\/05\/Web-Browser-Logo-Firefox-150x150.png 150w, https:\/\/blogs.chapman.edu\/information-systems\/wp-content\/uploads\/sites\/68\/2018\/05\/Web-Browser-Logo-Firefox-768x793.png 768w, https:\/\/blogs.chapman.edu\/information-systems\/wp-content\/uploads\/sites\/68\/2018\/05\/Web-Browser-Logo-Firefox-1488x1536.png 1488w, https:\/\/blogs.chapman.edu\/information-systems\/wp-content\/uploads\/sites\/68\/2018\/05\/Web-Browser-Logo-Firefox-1984x2048.png 1984w\" sizes=\"auto, (max-width: 30px) 100vw, 30px\" \/><\/a>Firefox:<\/strong><\/p>\n<ul>\n<li>Go to the menu bar (3 stacked lines, upper right corner) and select \u201c<strong>Options<\/strong>\u201d.<\/li>\n<li>Go to \u201c<strong>Privacy<\/strong>\u201d located on the left side of the screen\n<ul>\n<li>Click on \u201c<strong>clear your recent history<\/strong>\u201d.<\/li>\n<\/ul>\n<\/li>\n<li>Select \u201c<strong>Everything<\/strong>\u201d from the \u201c<strong>Time range to clear<\/strong>\u201d drop down menu\n<ul>\n<li>Click \u201c<strong>Clear Now<\/strong>\u201d.<\/li>\n<\/ul>\n<\/li>\n<li>Close and restart Firefox.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong><a href=\"https:\/\/blogs.chapman.edu\/information-systems\/wp-content\/uploads\/sites\/68\/2018\/05\/Web-Browser-Logo-IE.png\" rel=\"attachment wp-att-1090\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-1090 alignleft\" src=\"https:\/\/blogs.chapman.edu\/information-systems\/wp-content\/uploads\/sites\/68\/2018\/05\/Web-Browser-Logo-IE.png\" alt=\"Web Browser Logo - IE\" width=\"36\" height=\"36\" srcset=\"https:\/\/blogs.chapman.edu\/information-systems\/wp-content\/uploads\/sites\/68\/2018\/05\/Web-Browser-Logo-IE.png 256w, https:\/\/blogs.chapman.edu\/information-systems\/wp-content\/uploads\/sites\/68\/2018\/05\/Web-Browser-Logo-IE-150x150.png 150w\" sizes=\"auto, (max-width: 36px) 100vw, 36px\" \/><\/a>Internet Explorer:\u00a0 \u00a0<\/strong>(2 ways to access depending on your IE setup)<\/p>\n<ul>\n<li>Select <strong>Tools<\/strong>\n<ul>\n<li>Click \u201c<strong>Internet Options<\/strong>\u201d<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Or<\/p>\n<ul>\n<li>Select the <strong>Pin Wheel icon<\/strong> in the top right corner\n<ul>\n<li>Click \u201c<strong>Internet Options<\/strong>\u201d<\/li>\n<\/ul>\n<\/li>\n<li>In the \u201cBrowsing history\u201d section,\n<ul>\n<li>Check \u201c<strong>Delete browsing history on exit<\/strong>\u201d.<\/li>\n<li>Click the \u201c<strong>Delete<\/strong>\u201d.<\/li>\n<\/ul>\n<\/li>\n<li>Uncheck \u201c<strong>Preserve Favorites website data<\/strong>\u201d.\n<ul>\n<li>All other boxes need to remain checked<\/li>\n<li>Click \u201c<strong>Delete<\/strong>\u201d.<\/li>\n<\/ul>\n<\/li>\n<li>Click \u201c<strong>Ok<\/strong>\u201d to exit the Internet Options window.<\/li>\n<li>Close <strong>ALL<\/strong> Internet Explorer Windows<\/li>\n<li>Re-open Internet Explorer.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Clearing your internet browser cache<\/p>\n","protected":false},"author":1479,"featured_media":1085,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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