{"id":136,"date":"2016-01-13T16:01:21","date_gmt":"2016-01-14T00:01:21","guid":{"rendered":"https:\/\/blogschapman.wpenginepowered.com\/information-systems\/2016\/01\/13\/chapman-service-desk-upgrades-phone-system\/"},"modified":"2016-01-13T16:01:21","modified_gmt":"2016-01-14T00:01:21","slug":"chapman-service-desk-upgrades-phone-system","status":"publish","type":"post","link":"https:\/\/blogs.chapman.edu\/information-systems\/2016\/01\/13\/chapman-service-desk-upgrades-phone-system\/","title":{"rendered":"Chapman Service Desk Upgrades Phone System"},"content":{"rendered":"

The Chapman Service Desk is pleased to announce the recent completion of an upgrade to their phone system. As of December 21, 2015, callers to the Service Desk have been using the new system and the early results are positive.<\/p>\n

The system includes powerful analytical tools that will also allow Service Desk managers to further improve service and add additional support staff during peak hours. Callers familiar with the previous phone system should experience greater efficiency in handling their phone calls. Wait times have been reduced and callers will be notified of their estimated wait as soon as they are connected. Additionally, improvements to the phone system now allow IS&T support staff to visually see who is on hold, how long they’ve been on hold, and allow staff to better manage dropped calls.<\/p>\n

None of the callers to the Service Desk enjoy being put on hold, but\u00a0to make\u00a0wait times more enjoyable the new phone system includes on hold music performed by Chapman’s\u00a0very own Dr. Louise Thomas. Performances include classical music selections from Bach and Mozart.<\/p>\n

The Chapman Service Desk provides students, staff, and faculty with support in many areas, including classroom support, AV equipment support, media services, issues related to Canvas, and password issues. Consult the list below for hours and availability of the Service Desk.<\/p>\n

Service Desk Hours<\/strong>
\nINTERTERM
\n<\/strong>Monday to Thursday 8 a.m. to 9 p.m.
\nFriday 8 a.m. to 5 p.m.
\nSaturday Closed
\nSunday Closed<\/p>\n

FALL AND SPRING SEMESTERS<\/strong>
\nMonday to Thursday 8 a.m. to 11 p.m.
\nFriday 8 a.m. to 5 p.m.
\nSaturday Closed
\nSunday Noon to 11 p.m.<\/p><\/blockquote>\n

As before, individuals may still submit support requests by simply emailing the Service Desk at servicedesk@chapman.edu<\/a>. Additionally, more detailed requests can be submitted using the Service Desk Portal, located\u00a0at servicedesk.chapman.edu<\/a>.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Reduced wait times and improved service among 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