{"id":1910,"date":"2021-12-03T17:11:26","date_gmt":"2021-12-04T01:11:26","guid":{"rendered":"https:\/\/blogschapman.wpenginepowered.com\/information-systems\/2021\/12\/03\/help-button-callback-pilot\/"},"modified":"2021-12-03T17:11:26","modified_gmt":"2021-12-04T01:11:26","slug":"help-button-callback-pilot","status":"publish","type":"post","link":"https:\/\/blogs.chapman.edu\/information-systems\/2021\/12\/03\/help-button-callback-pilot\/","title":{"rendered":"Help Button Callback Pilot"},"content":{"rendered":"<p><span style=\"font-weight: 400\">Since the start of the Covid pandemic, we have been utilizing help-buttons in our classrooms to provide a faster process to instructors when they need technical support.<\/span><\/p>\n<p><span style=\"font-weight: 400\">As we continue to evolve, we continuously think about more efficient ways to provide technical support to Chapman University\u2019s faculty.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Currently, we are piloting this program in the following locations to test a new support process:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400\">18 classrooms in Beckman Hall <\/span><\/li>\n<li><span style=\"font-weight: 400\">2 Classrooms on the Rinker campus\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">When instructors press the help button in these classrooms, they receive a phone call from the assigned technician to probe further and find out if the issue can be resolved on the phone to save class time. If the problem isn\u2019t resolved, the technician will go to the classroom for further assistance.<\/span><\/p>\n<p><span style=\"font-weight: 400\">If you happen to teach in one of these pilot classrooms, you will receive an anonymous survey to rate your experience.<\/span><\/p>\n<p><span style=\"font-weight: 400\"><em><strong>Important note: <\/strong><\/em>When operating the help button, please <strong>press it one-time<\/strong>. When the light blinks green, a technician will be notified for immediate assistance.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Enhancing speed of service.<\/p>\n","protected":false},"author":1479,"featured_media":1911,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"custom_author_name":"","chapman_pin_hero_slider":"","footnotes":""},"categories":[23,24,26],"tags":[],"class_list":["post-1910","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ist","category-ist-news","category-technology"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Information Systems &amp; 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