{"id":2973,"date":"2023-03-06T10:38:52","date_gmt":"2023-03-06T18:38:52","guid":{"rendered":"https:\/\/blogschapman.wpenginepowered.com\/information-systems\/2023\/03\/06\/enhancements-to-the-service-ticketing-system\/"},"modified":"2023-03-06T10:38:52","modified_gmt":"2023-03-06T18:38:52","slug":"enhancements-to-the-service-ticketing-system","status":"publish","type":"post","link":"https:\/\/blogs.chapman.edu\/information-systems\/2023\/03\/06\/enhancements-to-the-service-ticketing-system\/","title":{"rendered":"Enhancements to the Service Ticketing System"},"content":{"rendered":"<p><span data-contrast=\"auto\">Providing support to a growing campus can be complex and challenging to meet the needs of a thriving university. Last year, Information Systems and Technology (IS&amp;T) launched a new Service Desk ticketing system called <a href=\"https:\/\/blogs.chapman.edu\/information-systems\/2022\/07\/27\/introducing-jira-service-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">Jira Service Management<\/a> from Atlassian to expand our support model and provide enhanced services for the Chapman community.<\/span><\/p>\n<p><span data-contrast=\"auto\">Jira Service Management is a form-based, multifaceted customer portal for requesting support and services that connect you with the support staff to address your concern or question. An improved user interface makes it simple to use, and the integrated communication channel allows you to interact with the support member in real-time.<\/span><\/p>\n<p><span data-contrast=\"auto\">Some of the benefits of the new ticketing system:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:1,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Easier than composing an email<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Real-time updates and status<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Direct communication with the assigned personnel<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Email responses or replies are captured in the ticket<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Knowledge articles for common issues and questions<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Request support on behalf of a colleague<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:1,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Over the last few months, we have worked with departments such as Financial Services, Film and Television, Human Resources, University Advancement, and the Office of Research to enhance workflows and processing requests. By using these portals, powered by automation, your requests are directed to these teams\/departments who can provide you with direct support. For example, if you have a PCard question, you can click on the Financial Services portal and submit your question, or if you need to report an Affinaquest issue, you click on the University Advancement portal to submit your request.<\/span><\/p>\n<p><span data-contrast=\"auto\">IS&amp;T continues to work with partners around campus to shift the workload to Jira Service Management, thus creating a centralized location for you to get support.<\/span><\/p>\n<p><span data-contrast=\"auto\">If you have yet to use the new portal, we highly recommend that you do so and give us your feedback. Please visit <a href=\"https:\/\/chapman.atlassian.net\/servicedesk\/customer\/portals\" target=\"_blank\" rel=\"noopener noreferrer\">Chapman University&#8217;s Service Portal<\/a><\/span><span data-contrast=\"auto\">\u00a0to enter your request.<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Thank you,<\/span><\/p>\n<p><span data-contrast=\"none\">Chapman University Information Systems &amp; Technology (IS&amp;T)<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Providing support to a growing campus can be complex and challenging to meet the needs of a thriving university. Last [&hellip;]<\/p>\n","protected":false},"author":3283,"featured_media":2977,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"custom_author_name":"","chapman_pin_hero_slider":"","footnotes":""},"categories":[23,24,26],"tags":[13,215,16],"class_list":["post-2973","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ist","category-ist-news","category-technology","tag-ist","tag-jira","tag-service-desk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Information Systems &amp; Technology | Chapman Blogs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.chapman.edu\/information-systems\/2023\/03\/06\/enhancements-to-the-service-ticketing-system\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Enhancements to the Service Ticketing System - Information Systems &amp; Technology\" \/>\n<meta property=\"og:description\" content=\"Providing support to a growing campus can be complex and challenging to meet the needs of a thriving university. Last [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blogs.chapman.edu\/information-systems\/2023\/03\/06\/enhancements-to-the-service-ticketing-system\/\" \/>\n<meta property=\"og:site_name\" content=\"Information Systems &amp; Technology\" \/>\n<meta property=\"article:published_time\" content=\"2023-03-06T18:38:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blogs.chapman.edu\/information-systems\/wp-content\/uploads\/sites\/68\/2023\/02\/Jira-Update-Banner-e1677255695108.png\" \/>\n\t<meta property=\"og:image:width\" content=\"889\" \/>\n\t<meta property=\"og:image:height\" content=\"500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Sarem Yadegari\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sarem Yadegari\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/2023\\\/03\\\/06\\\/enhancements-to-the-service-ticketing-system\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/2023\\\/03\\\/06\\\/enhancements-to-the-service-ticketing-system\\\/\"},\"author\":{\"name\":\"Sarem Yadegari\",\"@id\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/#\\\/schema\\\/person\\\/d65d5e059be631ad9322745dc1978bfc\"},\"headline\":\"Enhancements to the Service Ticketing System\",\"datePublished\":\"2023-03-06T18:38:52+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/2023\\\/03\\\/06\\\/enhancements-to-the-service-ticketing-system\\\/\"},\"wordCount\":323,\"publisher\":{\"@id\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/2023\\\/03\\\/06\\\/enhancements-to-the-service-ticketing-system\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/wp-content\\\/uploads\\\/sites\\\/68\\\/2023\\\/02\\\/Jira-Update-Banner-e1677255695108.png\",\"keywords\":[\"is&amp;t\",\"Jira\",\"service desk\"],\"articleSection\":[\"IS&amp;T\",\"IS&amp;T News\",\"Technology\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/2023\\\/03\\\/06\\\/enhancements-to-the-service-ticketing-system\\\/\",\"url\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/2023\\\/03\\\/06\\\/enhancements-to-the-service-ticketing-system\\\/\",\"name\":\"Enhancements to the Service Ticketing System - Information Systems &amp; Technology\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/2023\\\/03\\\/06\\\/enhancements-to-the-service-ticketing-system\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/2023\\\/03\\\/06\\\/enhancements-to-the-service-ticketing-system\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/wp-content\\\/uploads\\\/sites\\\/68\\\/2023\\\/02\\\/Jira-Update-Banner-e1677255695108.png\",\"datePublished\":\"2023-03-06T18:38:52+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/2023\\\/03\\\/06\\\/enhancements-to-the-service-ticketing-system\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/2023\\\/03\\\/06\\\/enhancements-to-the-service-ticketing-system\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/2023\\\/03\\\/06\\\/enhancements-to-the-service-ticketing-system\\\/#primaryimage\",\"url\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/wp-content\\\/uploads\\\/sites\\\/68\\\/2023\\\/02\\\/Jira-Update-Banner-e1677255695108.png\",\"contentUrl\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/wp-content\\\/uploads\\\/sites\\\/68\\\/2023\\\/02\\\/Jira-Update-Banner-e1677255695108.png\",\"width\":889,\"height\":500},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/2023\\\/03\\\/06\\\/enhancements-to-the-service-ticketing-system\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Enhancements to the Service Ticketing System\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/#website\",\"url\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/\",\"name\":\"Information Systems & Technology\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/#organization\",\"name\":\"Information Systems & Technology\",\"url\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/wp-content\\\/uploads\\\/sites\\\/68\\\/2026\\\/03\\\/MasterBrand_000-scaled-1.png\",\"contentUrl\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/wp-content\\\/uploads\\\/sites\\\/68\\\/2026\\\/03\\\/MasterBrand_000-scaled-1.png\",\"width\":2560,\"height\":435,\"caption\":\"Information Systems & Technology\"},\"image\":{\"@id\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/#\\\/schema\\\/person\\\/d65d5e059be631ad9322745dc1978bfc\",\"name\":\"Sarem Yadegari\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/892c40d5625fcfbebed3cafa00486b7e4c5cc3142768ea78889ac333c3e587c8?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/892c40d5625fcfbebed3cafa00486b7e4c5cc3142768ea78889ac333c3e587c8?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/892c40d5625fcfbebed3cafa00486b7e4c5cc3142768ea78889ac333c3e587c8?s=96&d=mm&r=g\",\"caption\":\"Sarem Yadegari\"},\"url\":\"https:\\\/\\\/blogs.chapman.edu\\\/information-systems\\\/author\\\/yadegari\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Information Systems &amp; Technology | Chapman Blogs","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blogs.chapman.edu\/information-systems\/2023\/03\/06\/enhancements-to-the-service-ticketing-system\/","og_locale":"en_US","og_type":"article","og_title":"Enhancements to the Service Ticketing System - Information Systems &amp; Technology","og_description":"Providing support to a growing campus can be complex and challenging to meet the needs of a thriving university. Last [&hellip;]","og_url":"https:\/\/blogs.chapman.edu\/information-systems\/2023\/03\/06\/enhancements-to-the-service-ticketing-system\/","og_site_name":"Information Systems &amp; Technology","article_published_time":"2023-03-06T18:38:52+00:00","og_image":[{"width":889,"height":500,"url":"https:\/\/blogs.chapman.edu\/information-systems\/wp-content\/uploads\/sites\/68\/2023\/02\/Jira-Update-Banner-e1677255695108.png","type":"image\/png"}],"author":"Sarem Yadegari","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Sarem Yadegari","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blogs.chapman.edu\/information-systems\/2023\/03\/06\/enhancements-to-the-service-ticketing-system\/#article","isPartOf":{"@id":"https:\/\/blogs.chapman.edu\/information-systems\/2023\/03\/06\/enhancements-to-the-service-ticketing-system\/"},"author":{"name":"Sarem Yadegari","@id":"https:\/\/blogs.chapman.edu\/information-systems\/#\/schema\/person\/d65d5e059be631ad9322745dc1978bfc"},"headline":"Enhancements to the Service Ticketing System","datePublished":"2023-03-06T18:38:52+00:00","mainEntityOfPage":{"@id":"https:\/\/blogs.chapman.edu\/information-systems\/2023\/03\/06\/enhancements-to-the-service-ticketing-system\/"},"wordCount":323,"publisher":{"@id":"https:\/\/blogs.chapman.edu\/information-systems\/#organization"},"image":{"@id":"https:\/\/blogs.chapman.edu\/information-systems\/2023\/03\/06\/enhancements-to-the-service-ticketing-system\/#primaryimage"},"thumbnailUrl":"https:\/\/blogs.chapman.edu\/information-systems\/wp-content\/uploads\/sites\/68\/2023\/02\/Jira-Update-Banner-e1677255695108.png","keywords":["is&amp;t","Jira","service desk"],"articleSection":["IS&amp;T","IS&amp;T News","Technology"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/blogs.chapman.edu\/information-systems\/2023\/03\/06\/enhancements-to-the-service-ticketing-system\/","url":"https:\/\/blogs.chapman.edu\/information-systems\/2023\/03\/06\/enhancements-to-the-service-ticketing-system\/","name":"Enhancements to the Service Ticketing System - Information Systems &amp; Technology","isPartOf":{"@id":"https:\/\/blogs.chapman.edu\/information-systems\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blogs.chapman.edu\/information-systems\/2023\/03\/06\/enhancements-to-the-service-ticketing-system\/#primaryimage"},"image":{"@id":"https:\/\/blogs.chapman.edu\/information-systems\/2023\/03\/06\/enhancements-to-the-service-ticketing-system\/#primaryimage"},"thumbnailUrl":"https:\/\/blogs.chapman.edu\/information-systems\/wp-content\/uploads\/sites\/68\/2023\/02\/Jira-Update-Banner-e1677255695108.png","datePublished":"2023-03-06T18:38:52+00:00","breadcrumb":{"@id":"https:\/\/blogs.chapman.edu\/information-systems\/2023\/03\/06\/enhancements-to-the-service-ticketing-system\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blogs.chapman.edu\/information-systems\/2023\/03\/06\/enhancements-to-the-service-ticketing-system\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blogs.chapman.edu\/information-systems\/2023\/03\/06\/enhancements-to-the-service-ticketing-system\/#primaryimage","url":"https:\/\/blogs.chapman.edu\/information-systems\/wp-content\/uploads\/sites\/68\/2023\/02\/Jira-Update-Banner-e1677255695108.png","contentUrl":"https:\/\/blogs.chapman.edu\/information-systems\/wp-content\/uploads\/sites\/68\/2023\/02\/Jira-Update-Banner-e1677255695108.png","width":889,"height":500},{"@type":"BreadcrumbList","@id":"https:\/\/blogs.chapman.edu\/information-systems\/2023\/03\/06\/enhancements-to-the-service-ticketing-system\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blogs.chapman.edu\/information-systems\/"},{"@type":"ListItem","position":2,"name":"Enhancements to the Service Ticketing System"}]},{"@type":"WebSite","@id":"https:\/\/blogs.chapman.edu\/information-systems\/#website","url":"https:\/\/blogs.chapman.edu\/information-systems\/","name":"Information Systems & Technology","description":"","publisher":{"@id":"https:\/\/blogs.chapman.edu\/information-systems\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blogs.chapman.edu\/information-systems\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/blogs.chapman.edu\/information-systems\/#organization","name":"Information Systems & Technology","url":"https:\/\/blogs.chapman.edu\/information-systems\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blogs.chapman.edu\/information-systems\/#\/schema\/logo\/image\/","url":"https:\/\/blogs.chapman.edu\/information-systems\/wp-content\/uploads\/sites\/68\/2026\/03\/MasterBrand_000-scaled-1.png","contentUrl":"https:\/\/blogs.chapman.edu\/information-systems\/wp-content\/uploads\/sites\/68\/2026\/03\/MasterBrand_000-scaled-1.png","width":2560,"height":435,"caption":"Information Systems & Technology"},"image":{"@id":"https:\/\/blogs.chapman.edu\/information-systems\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/blogs.chapman.edu\/information-systems\/#\/schema\/person\/d65d5e059be631ad9322745dc1978bfc","name":"Sarem Yadegari","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/892c40d5625fcfbebed3cafa00486b7e4c5cc3142768ea78889ac333c3e587c8?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/892c40d5625fcfbebed3cafa00486b7e4c5cc3142768ea78889ac333c3e587c8?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/892c40d5625fcfbebed3cafa00486b7e4c5cc3142768ea78889ac333c3e587c8?s=96&d=mm&r=g","caption":"Sarem Yadegari"},"url":"https:\/\/blogs.chapman.edu\/information-systems\/author\/yadegari\/"}]}},"_links":{"self":[{"href":"https:\/\/blogs.chapman.edu\/information-systems\/wp-json\/wp\/v2\/posts\/2973","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.chapman.edu\/information-systems\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.chapman.edu\/information-systems\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.chapman.edu\/information-systems\/wp-json\/wp\/v2\/users\/3283"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.chapman.edu\/information-systems\/wp-json\/wp\/v2\/comments?post=2973"}],"version-history":[{"count":0,"href":"https:\/\/blogs.chapman.edu\/information-systems\/wp-json\/wp\/v2\/posts\/2973\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.chapman.edu\/information-systems\/wp-json\/wp\/v2\/media\/2977"}],"wp:attachment":[{"href":"https:\/\/blogs.chapman.edu\/information-systems\/wp-json\/wp\/v2\/media?parent=2973"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.chapman.edu\/information-systems\/wp-json\/wp\/v2\/categories?post=2973"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.chapman.edu\/information-systems\/wp-json\/wp\/v2\/tags?post=2973"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}