Dear Chapman Instructors,

Are you using or thinking about using Respondus LockDown Browser?  We’d like to share some tips for success to help Chapman students and instructors enjoy a smoother experience with this tool.

Not familiar with Respondus LockDown Browser?  Learn more about Respondus LockDown Browser here.

Tips for Success

Create a practice quiz

Our #1 tip for success is to create a practice quiz with a question or two that allows your students to practice using Respondus LockDown Browser with a Canvas quiz before using it in a high-stakes testing environment.  You can find instructions for adding Respondus LockDown Browser to a Canvas quiz on our updated resource page for instructors.

When you create the practice quiz in your Canvas course, we recommend selecting the setting to Allow Multiple Attempts.  This will allow students to take the practice quiz as many times as they need to (for example, if they get a new device).

The Allow Multiple Attempts setting in Canvas Classic Quizzes

There are multiple reasons why a student might get errors the first time they try to use Respondus LockDown Browser. Giving students time to resolve these errors before a high-stakes test is essential.

Share instructions with your students ahead of the exam

On our updated resource page for students, your students can learn how to download Respondus LockDown Browser for Chapman University, how to take a Canvas quiz using Respondus LockDown Browser, and how to avoid/troubleshoot common issues.

Check for errors after copying quizzes

After doing a course copy, you will need to click on LockDown Browser in your Canvas course navigation menu to open the LockDown Browser Dashboard.  Students will get an error preventing them from taking quizzes with Respondus LockDown Browser until you do this.  You will see a message confirming that the settings have been updated.

"Your Settings Have Been Updated!" message in the LockDown Browser Dashboard

We also recommend clicking on LockDown Browser in your Canvas course navigation menu after copying individual quizzes into your Canvas course and after making any changes to a quiz.

If you see a Fix It button next to a quiz in the LockDown Browser Dashboard, you can click on the Fix It button to clear the error.

Fix It button in the LockDown Browser Dashboard

Encourage your students to report issues

Thank you for encouraging your students to report any Respondus LockDown Browser issues to the Chapman University IS&T Service Desk.  The more awareness we have of the issues our students are experiencing, the better we can support our students and instructors.

Questions?  Need Support?

The Educational Technology Services team is here to help!  It would be our pleasure to help you get started with Respondus LockDown Browser, set up a practice quiz, or review your settings to make sure everything is good to go for your exam.