This opportunity comes to you from Chapman University’s Career and Professional Development Office. Get more info or apply at https://app.joinhandshake.com/jobs/944475

Job Summary

  • Manage assigned tasks and quickly respond to end user support requests through various
  • communication mediums (phone, email & social media).
  • Help download and install mobile applications on a wide range of operating systems (iOS, &
  • Android) and form factors (smartphones, tablets, etc.).
  • Perform basic account administration for a number of disparate web and mobile applications
  • Ability to create and run reports in a native interface, as well as schedule and disseminate them
  • to intended audiences.
  • Track issues, recognize trends and escalate to 2nd level support (or development) where
  • appropriate.
  • Adhere to customer support standards and procedures to ensuring that customer needs are
  • met.
  • Ability to weigh business needs and prioritize workload independently.
  • Other duties as defined

Compensation

  • Hourly Rate TBD (40 hours per week) + Equity

Work Experience/KSA’s

  • Experience with LAMP stacks and AWS a plus
  • Experience supporting mobile applications on iOS and Android
  • Basic understanding of relational databases (SQL, MySQL, etc.)
  • Understanding of web technologies, web services and HTML
  • Experience with Google Apps and/or Microsoft Office

Competencies

  • Ability to think logically, analyze and troubleshoot issues and implement appropriate corrective
  • action
  • Ability to plan, organize, coordinate work assignments
  • Ability to work well independently and in a team environment
  • Ability to interact positively with internal and external customers
  • Strong communication skills, both verbal and written
  • Ability to multi-task and work in a fast paced environment

Education

  • Minimum Required: Bachelor’s Degree in Computer Science, MIS or other related field
  • Preferred: N/A

Get more info or apply at https://app.joinhandshake.com/jobs/944475