Providing support to a growing campus can be complex and challenging to meet the needs of a thriving university. Last year, Information Systems and Technology (IS&T) launched a new Service Desk ticketing system called Jira Service Management from Atlassian to expand our support model and provide enhanced services for the Chapman community. Jira Service Management
Last month, Chapman University’s Information Systems and Technology team introduced Jira Service Management to the campus community as a pilot program. Jira allows students, faculty, and staff to easily create Service Desk help tickets, receive updates about their requests, keep track of milestones, and communicate with the technician assigned to their ticket. We have been
Dear Chapman community, To help you get support faster, Information Systems and Technology (IS&T) is launching a new Service Desk ticketing system called Jira Service Management from Atlassian. Jira has become widely used by various support teams globally to track submit and track requests. The new ticketing system is form-based and will provide an improved