Attention to all Amazon customers!  Currently, there is a scam going around that you need be aware of. Scammers have been able to create a replica of an Amazon email stating “We could not confirm the address associated with your Amazon account.”  Then they provide a link that says “Click Here” where you are sent to a fake, but identical looking, Amazon page where you are asked to “Re-Enter” your personal information (i.e; name, address, credit cards, etc.). Then when you click on the “Save and Continue” button, you are redirected to a fake Amazon home page.  At this point your account has now been compromised.

What is the best way to confirm if the email you received is real or fake?

Best way to confirm is to visit directly and log into your account to check the status of your order.  If the email is real, you will see the hold on your real account.

What to do if your Amazon account was compromised?

If you, or anyone you know has received this scam email and have provided your information, as requested, we recommend the following course of action:

  • Reset your account password, by visiting directly.
  • Treat the debit or credit card you provided as “stolen”. Best action is to contact the provider to have the card canceled and request a new card to be issued.
    • This will prevent the stolen card from ever being used without your consent or knowledge.
  • Remove the stolen debit or credit card from your Amazon account so it will no longer be an available online payment method.
    • This can be done in “Your Account” setting when you log in.


Below some more resources, including a 2 minute video, on how this scam works and tips on how to stay safe online.

Amazon Scam Alert – Facebook Video

Better Business Bureau Warns of Amazon Scam

Amazon Support