The Chapman Service Desk is pleased to announce the recent completion of an upgrade to their phone system. As of December 21, 2015, callers to the Service Desk have been using the new system and the early results are positive.

The system includes powerful analytical tools that will also allow Service Desk managers to further improve service and add additional support staff during peak hours. Callers familiar with the previous phone system should experience greater efficiency in handling their phone calls. Wait times have been reduced and callers will be notified of their estimated wait as soon as they are connected. Additionally, improvements to the phone system now allow IS&T support staff to visually see who is on hold, how long they’ve been on hold, and allow staff to better manage dropped calls.

None of the callers to the Service Desk enjoy being put on hold, but to make wait times more enjoyable the new phone system includes on hold music performed by Chapman’s very own Dr. Louise Thomas. Performances include classical music selections from Bach and Mozart.

The Chapman Service Desk provides students, staff, and faculty with support in many areas, including classroom support, AV equipment support, media services, issues related to Blackboard, and password issues. Consult the list below for hours and availability of the Service Desk.

Service Desk Hours
INTERTERM
Monday to Thursday 8 a.m. to 9 p.m.
Friday 8 a.m. to 5 p.m.
Saturday Closed
Sunday Closed

FALL AND SPRING SEMESTERS
Monday to Thursday 8 a.m. to 11 p.m.
Friday 8 a.m. to 5 p.m.
Saturday Closed
Sunday Noon to 11 p.m.

As before, individuals may still submit support requests by simply emailing the Service Desk at servicedesk@chapman.edu. Additionally, more detailed requests can be submitted using the Service Desk Portal, located at servicedesk.chapman.edu.