Two years ago, Chapman University’s Information Systems and Technology (IS&T) introduced the PantherBot Chatbot to the university’s community. PantherBot utilizes AI to provide quick and reliable information, ensuring you receive the help you require anytime, anywhere, and on any device. This anonymous and multilingual chatbot allows you to ask questions in English, Spanish, Vietnamese, or
Providing support to a growing campus can be complex and challenging to meet the needs of a thriving university. Last year, Information Systems and Technology (IS&T) launched a new Service Desk ticketing system called Jira Service Management from Atlassian to expand our support model and provide enhanced services for the Chapman community. Jira Service Management
In today’s digital age, keeping your devices up to date is more important than ever. This is particularly true for Apple devices, which receive regular updates that help to ensure their stability, security, and functionality. This blog post will take a closer look at why updating your Apple devices is essential and what you can
We are excited to welcome Cristian Monarrez to Chapman University Information Systems & Technology (IS&T) team as our newest trainer! Cristian brings a wealth of knowledge and experience to our team, and we cannot wait for the Chapman community to learn from his expertise. Cristian has a passion for teaching others and helping them develop
Adobe Creative Cloud is a collection of creative applications, tools, and services designed to cater to modern-day creatives who wish to bring their imagination to life. It is a cloud-based service that offers an extensive range of software applications, including Adobe Express, Rush, Photoshop, Illustrator, InDesign, Premiere Pro, and many more. The software suite is
Valentine’s Day is here, and romance scammers are on the prowl again. Scammers use fake profiles to pretend to be interested in starting a romantic relationship with people and ultimately trick them into sending money or providing personal information. The goal of these scammers is to build trust with the victim over some time, often
The data collected by various online platforms and services can be used to identify you and provide personalized services. Some of this includes data about your name, address, interests, purchases, and social security and driver’s license numbers. It can also include information about your physical self, such as how many steps you take, other data
What is LastPass? LastPass is a password management software. It installs as a browser plug-in, standalone or mobile software. The user sets a “Master Password” and can use it to access all the different website passwords that are stored in a “Vault.” This makes it easier to store and manage passwords in a central location.
Technology’s rapid emergence and evolution has changed how work is done. We are all expected to have the necessary digital skills to succeed in a modern workplace, which often involves working in hybrid or remote settings. While digital skills are critical, we also need to develop our skills in areas such as artificial intelligence and
In the last few years, Chapman University’s Information Systems and Technology Team (IS&T) has deployed help buttons in classrooms to allow instructors to request technology help. Although these buttons have been helpful, we have discovered that from time to time, the buttons are slow to respond and may require multiple presses to initiate the help