2-Factor Authentication’s phone call method is a security feature that adds an extra layer of protection to online accounts. 2-factor authentication can be performed by using the Authenticator app, SMS text message, or by receiving a phone call at Chapman University.

Today, the Information Systems and Technology (IS&T) team is announcing that the phone call option will be disabled as a form of authentication on May 03, 2023. If you do not perform 2FA by receiving a phone call, then you may ignore this announcement.

Although only a few 2FA requests at Chapman University utilize the phone call method, they have proven to be a primary choice for outside attackers to try to circumvent the security on our accounts, as they will trigger multiple 2FA call requests until the user finally approves the request to get the calls to stop, consequently giving them access to their account.

We recommend using the Microsoft Authenticator application as the most convenient and secure 2FA method.  Click here to see the self-enrollment steps and for the full list of benefits and instructions.

If you cannot use the Authenticator application or SMS text messages, then you may submit an exemption request to have phone call authentication remain available on your account. Please click here to submit the request.


Thank you,

Chapman University Information Systems and Technology (IS&T)