As the Spring semester comes to an end, I would like to take this opportunity to share some of the achievements and challenges of the Information Services and Technology (IS&T) department and express my gratitude to the campus community for your support and partnership. We have successfully completed numerous projects aligned with the campus strategic
The IS&T Service Desk team has observed a significant increase in the number of tickets being submitted through email. This method, while convenient for submitting requests, does not support efficient sorting of tickets. As a result, this can lead to prolonged resolution times as prioritizing and addressing issues effectively becomes more challenging. To enhance the
After a thorough review of the Chapman University app’s performance and usage, Information Systems and Technology (IS&T) has made the decision to retire the app due to consistently low usage. Effective November 30, 23, the Chapman University app will no longer be available for download or use. While we understand this may be an adjustment
Eduroam is a secure, global Wi-Fi roaming service that provides Chapman University students, faculty, and staff with easy and secure internet access. Why Choose Eduroam? Easy, fast access: Once you have set up Eduroam, your device will automatically connect to the network whenever you are in range. Connection speeds are faster on Eduroam than our guest
Global Accessibility Awareness Day (GAAD) is an annual event that promotes awareness and understanding of the importance of digital inclusion and accessibility for individuals with disabilities. It serves as a platform for engaging in conversations and acting on this pressing issue. Despite the growing number of people using digital platforms, significant barriers still hinder the
The data collected by various online platforms and services can be used to identify you and provide personalized services. Some of this includes data about your name, address, interests, purchases, and social security and driver’s license numbers. It can also include information about your physical self, such as how many steps you take, other data
Chapman University Information Systems and Technology (IS&T) has a few technology tips to help you stay organized and connected during the interterm. We have also included links to various IS&T web pages to assist you in getting access to digital resources more efficiently. Stay organized: Use a digital calendar or planner such as Microsoft Outlook
Due to increasing demand, Information Systems and Technology (IS&T) has been making changes to increase efficiency, expedite our processes, and decrease service turnaround time. To continue these efforts, we will pilot a program in partnership with BlackBeltHelp to reduce the wait times for some of our Service Desk services. BlackBeltHelp provides customer service support to
Last year Chapman University’s Information Systems and Technology (IS&T) introduced PantherBot to the Chapman community. PantherBot uses AI to provide fast and reliable information, so you get the help you need anytime on any device. Patherbot is anonymous and multilingual. You can ask questions in English, Spanish, Vietnamese, or Chinese. PantherBot has an extensive knowledge
In response to the increasing number of folks using Wi-Fi, Chapman University Information Systems & Technology (IS&T) has recently made numerous improvements to our wireless network. These improvements include the Anderson parking garage, the Sandhu parking garage, and the outdoor area near the Randall Dining Hall. In addition, the 4th-floor balcony of the Leatherby Library