Dear Chapman community, To help you get support faster, Information Systems and Technology (IS&T) is launching a new Service Desk ticketing system called Jira Service Management from Atlassian. Jira has become widely used by various support teams globally to track submit and track requests. The new ticketing system is form-based and will provide an improved
Last year Google announced it would end its long-standing policy of providing unlimited storage to higher education institutions. As a result, the Chapman community will have to reduce its storage consumption across various accounts, such as Google Drive and Google Photos. The following table describes a list of expected major changes to Google services: The
Over the last three months, IS&T has been updating the Chapman community regarding our transition to the YuJa Video Platform. We are currently in the process of migrating existing content from Panopto to YuJa. As we enter the final stages of this transition, please be advised that: You may access YuJa via video.chapman.edu (sign in with
Both Software and Hardware have a “life cycle” that is determined by the developer/manufacturer. When a product reaches the end of its life cycle, it becomes “end-of-life,” at which point the developer no longer maintains the software and does not issue future security updates. Since December 31, 2020, Adobe has stopped distributing and supporting Flash.
Cyber Security Quarterly Newsletter MAY 2022 – Volume 1 Issue 2 Spring Cleaning Time We are halfway into the second quarter of 2022 and that means a new Security Newsletter! With tax season officially over we hope you all stayed away from any seasonal tax scams that may have come your way. With the release of
Last month, Chapman University IS&T announced our partnership with the YuJa video platform to replace Panopto as the central platform to create, manage, discover, and share video content across devices. Our goal is to complete this transition by the end of the year. Today, we want to share our plans for the sunsetting of Panopto. We are
PantherBot Offers 24/7/365 Chat Support to the Chapman Community PantherBot is here to answer your questions quickly and efficiently. It uses AI to provide fast and reliable information, so you get the help you need anytime on any device. Patherbot is anonymous and multilingual. You can ask questions in English, Spanish, Vietnamese, or Chinese. PantherBot
(Click the link to view) IS&T HOLIDAY GREETING VIDEO IS&T wishes you and your family a healthy and happy holiday season and all the best in the New Year. We hope you enjoy sharing our virtual celebration with us in our annual holiday video!
Since the start of the Covid pandemic, we have been utilizing help-buttons in our classrooms to provide a faster process to instructors when they need technical support. As we continue to evolve, we continuously think about more efficient ways to provide technical support to Chapman University’s faculty. Currently, we are piloting this program in the
Cloud services have transformed the way Chapman University creates, disseminates, and stores information over the past several years. IS&T has long recognized the need to continue to adapt to the changing landscape as it pertains of the large number of cloud options at our disposal. Going forward, IS&T will be recommending Microsoft OneDrive as your cloud storage product. This will enable seamless integration