Upcoming Zoom Software Quarterly Lifecycle Update
Dear Chapman Community, Chapman University Information Systems and Technology (IS&T) would like to take this opportunity to inform you about the upcoming Zoom Software Quarterly Lifecycle Update, which will take place on Saturday, May 6th, 2023. This new global update will improve the platform’s security, performance, and reliability. The update is necessary to ensure that
Exploring macOS and iOS Privacy Settings and How They Impact Your Browsing Experience
Both macOS and iOS have robust privacy settings that can impact your browsing experience in several ways. Although enabling these settings will give you more oversight on what kind of data you share with third-party companies, some may also slow down your browsing experience, depending on the website you are accessing. We recommend that you
Introducing Number Matching for Multi-Factor Authentication/Two-Factor Authentication
Passwords alone are no longer enough to protect sensitive information from being compromised. This is where Multi-Factor authentication (MFA) comes in. MFA requires users to provide multiple forms of identification to access a system, application, or service. To enhance your security, Chapman University Information Systems and Technology Team (IS&T) will roll out number matching on
Announcing Dropbox End of Life and Additional Cloud Storage Updates
Chapman University Information Systems and Technology (IS&T) is announcing the end of the availability of the Dropbox cloud storage application in June of 2024. We do not make this decision lightly and understand the extra burden that changing technology solutions places on us all; however, due to changes in the type of solutions being offered
Letter From Our CIO, Helen Norris
Welcome to the IS&T Spring 2023 edition of the Working@Chapman newsletter! I am thrilled to share the Information Systems and Technology (IS&T) updates with you. As the university has transitioned out of the pandemic, we have seen many changes in IS&T. We continue to offer support for faculty and staff working remotely or hybrid, and
We Have Successfully Transitioned to the YuJa Video Platform!
Information Systems & Technology (IS&T) is thrilled to announce that we have successfully transitioned from Panopto to the YuJa video platform, and we are excited to share the benefits of this new platform with you. We understand that any transition can be challenging, and we are grateful for your patience and cooperation during this process.
Using Social Media to Meet Students Where They Are
Social media has provided IT professionals with a powerful tool to connect with students on a large scale. Unlike traditional methods of communication, such as email or phone calls, social media platforms offer a more dynamic and interactive way to engage with students. One of the key advantages of social media is its ability to
Spring 23 IS&T Software and Data Updates
Information Systems & Technology (IS&T) is working on several initiatives in support of Chapman University’s new strategic plan, Our Path to Excellence. Much of our work will focus on the strategic priority around Organizational Excellence. The team is particularly focused on the strategic priority of Organizational Excellence. One of our main initiatives is upgrading the
Unleashing the Power of Growth: PantherBot Expands Its Reach!
Two years ago, Chapman University’s Information Systems and Technology (IS&T) introduced the PantherBot Chatbot to the university’s community. PantherBot utilizes AI to provide quick and reliable information, ensuring you receive the help you require anytime, anywhere, and on any device. This anonymous and multilingual chatbot allows you to ask questions in English, Spanish, Vietnamese, or
Enhancements to the Service Ticketing System
Providing support to a growing campus can be complex and challenging to meet the needs of a thriving university. Last year, Information Systems and Technology (IS&T) launched a new Service Desk ticketing system called Jira Service Management from Atlassian to expand our support model and provide enhanced services for the Chapman community. Jira Service Management