29 posts tagged

software

  

A New Service Desk Ticketing System is Here to Help You!

August 30, 2022 by | IS&T

Last month, Chapman University’s Information Systems and Technology team introduced Jira Service Management to the campus community as a pilot program. Jira allows students, faculty, and staff to easily create Service Desk help tickets, receive updates about their requests, keep track of milestones, and communicate with the technician assigned to their ticket. We have been

Using Friendly File Names for a Better Digital Experience

August 29, 2022 by | IS&T

A good file naming convention can help ensure that your files will work seamlessly across various operating systems, such as Windows and Mac OS X, and transfer easier across platforms.   Non-descriptive or descriptive file names are commonly used for files and folders that require a link between the source material and the digital object. Descriptive

Software and Device Purchasing Guidelines Things to know before buying software or a new device on a PCard or a personal card

August 16, 2022 by | IS&T News

When purchasing hardware (laptops, tablets, etc.) and software for university use, there are particular guidelines that all Chapman Community members must be aware of. We understand there are times when it may seem more convenient to purchase these products on your own or an emergency need arises that prompts the purchase of new software or

Introducing Jira Service Management

July 27, 2022 by | IS&T

Dear Chapman community,  To help you get support faster, Information Systems and Technology (IS&T) is launching a new Service Desk ticketing system called Jira Service Management from Atlassian.  Jira has become widely used by various support teams globally to track submit and track requests. The new ticketing system is form-based and will provide an improved

Announcement: Google Photos to be Turned Off

July 26, 2022 by | IS&T

Campus Community, In lieu of the upcoming Google storage changes, IS&T will disable the Google Photos service across the Google tenant in order to prevent further storage allocation on accounts.  Students, staff, and faculty currently using the Google Photo service will not experience any change. However, moving forward, new students, staff, and faculty will no longer

Zoom Essentials, Features, and Enhancements

July 13, 2022 by | IS&T

Dear Chapman community,  Zoom has evolved tremendously over the last year. Please review this blog to learn about Zoom’s essentials. In this blog, we have included features and enhancements that will help you learn how to get set up and get going. We recommend you review the steps below and create practice Zoom meetings to

Announcement: Qualtrics Survey Translations Update

July 7, 2022 by | Technology

Qualtrics, the web-based software that helps create and manage surveys, has recently redesigned its Survey Translation Interface. The new translations overview page provides a quick and comprehensive view of the languages and access to the next steps. The new survey translation page features consistent navigation and a variety of translation fields to make it easier

Panopto to YuJa Transition Transition Update 2

July 6, 2022 by | IS&T News

Over the last three months, IS&T has been updating the Chapman community regarding our transition to the YuJa Video Platform. We are currently in the process of migrating existing content from Panopto to YuJa. As we enter the final stages of this transition, please be advised that: You may access YuJa via video.chapman.edu (sign in with

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