New Process for Obtaining Canvas Support Begins 1/1/23
November 1, 2022
Dear campus community,
When Chapman University transitioned to the Canvas Learning Management System in 2019, the choice was made to subscribe to “Tier 1 Support” through Canvas. “Tier 1 Support” allows Chapman faculty, students, and staff to directly contact Canvas Support via phone or 1:1 chat. The phone number and chat link are found via the “Help” button in Canvas.
Due to declining usage of Canvas Tier 1 Support, long wait times during high volume periods, and Canvas Support’s inability to answer Chapman-specific questions or 3rd party application questions (such as YuJa, Zoom, Turnitin, Poll Everywhere, etc.), we will be changing the support model to help everyone internally.
What does this mean for you?
- Starting 1/1/23, faculty, students, or staff members with Canvas-related questions may email their questions to firstname.lastname@example.org.
- Canvas-related questions are answered during regular service hours, Monday-Friday, from 8 AM to 5 PM.
- The Educational Technology Services Team will continue to provide drop-in support for Chapman faculty and staff via the Virtual Tech Hub Monday-Friday from 2:30 PM to 4:30 PM.
- The Educational Technology Services Team will continue to provide 1:1 consultation for training and support of Canvas by appointment.
Chapman University Information Systems & Technology