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IS&T News

  

Spring 23 IS&T Software and Data Updates

March 7, 2023 by | IS&T

Information Systems & Technology (IS&T) is working on several initiatives in support of Chapman University’s new strategic plan, Our Path to Excellence. Much of our work will focus on the strategic priority around Organizational Excellence. The team is particularly focused on the strategic priority of Organizational Excellence. One of our main initiatives is upgrading the

Unleashing the Power of Growth: PantherBot Expands Its Reach!

March 6, 2023 by | IS&T

Two years ago, Chapman University’s Information Systems and Technology (IS&T) introduced the PantherBot Chatbot to the university’s community. PantherBot utilizes AI to provide quick and reliable information, ensuring you receive the help you require anytime, anywhere, and on any device. This anonymous and multilingual chatbot allows you to ask questions in English, Spanish, Vietnamese, or

Enhancements to the Service Ticketing System

March 6, 2023 by | IS&T

Providing support to a growing campus can be complex and challenging to meet the needs of a thriving university. Last year, Information Systems and Technology (IS&T) launched a new Service Desk ticketing system called Jira Service Management from Atlassian to expand our support model and provide enhanced services for the Chapman community. Jira Service Management

Update on LastPass Security Incident

January 23, 2023 by | IS&T

What is LastPass? LastPass is a password management software. It installs as a browser plug-in, standalone or mobile software. The user sets a “Master Password” and can use it to access all the different website passwords that are stored in a “Vault.” This makes it easier to store and manage passwords in a central location.

Boost Your Knowledge with Microsoft Learn

January 18, 2023 by | IS&T

Technology’s rapid emergence and evolution has changed how work is done. We are all expected to have the necessary digital skills to succeed in a modern workplace, which often involves working in hybrid or remote settings. While digital skills are critical, we also need to develop our skills in areas such as artificial intelligence and

IS&T is Improving the Classroom Technology Help Request Process

January 12, 2023 by | IS&T

In the last few years, Chapman University’s Information Systems and Technology Team (IS&T) has deployed help buttons in classrooms to allow instructors to request technology help. Although these buttons have been helpful, we have discovered that from time to time, the buttons are slow to respond and may require multiple presses to initiate the help

Updates to the Qualtrics Library

January 11, 2023 by | IS&T

Qualtrics is planning on updating its Library. Please see the message below to learn more: What is the change? At Qualtrics, we are committed to ‘experience-first’ design, which means continuous improvement of the XM Platform™ based on feedback from our users to deliver an easy to use, consistent and accessible experience. As part of this

Panopto to YuJa Video Platform Transition Update Update 4

December 21, 2022 by | IS&T

Over the last ten months, Chapman University Information Systems & Technology team has been working on transitioning to the YuJa Video Platform via the Working@Chapman newsletter and Canvas notifications. We are currently in the final stage of the transition. As we enter this stage, please be advised that:  At this point, the Panopto integration in

Qualtrics Legacy Single-Response Report to Be Deprecated in February 2023

December 14, 2022 by | IS&T News

Qualtrics is planning on Deprecating legacy single-response reports. What is the change? The legacy single response report is a URL that displays a report for a single survey response. It is formatted like below: https://qualtrics.com/CP/Report.php?SID={surveyId}&R={responseId}&ResponseSummary=True These URLs are no longer generated by any workflows in the Qualtrics platform. However, there might be users at Chapman

Panther Analytics is Getting an Upgrade

November 16, 2022 by | IS&T

Panther Analytics from IS&T (Information Systems & Technology) Data Services is a reporting platform that allows university staff in specific roles to view student, finance, and HR reports without having direct access to PeopleSoft, where that information is stored. In the next few weeks, Panther Analytics users will notice some changes to the reports found

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