A New Service Desk Ticketing System is Here to Help You!
Last month, Chapman University’s Information Systems and Technology team introduced Jira Service Management to the campus community as a pilot program. Jira allows students, faculty, and staff to easily create Service Desk help tickets, receive updates about their requests, keep track of milestones, and communicate with the technician assigned to their ticket. We have been
Using Friendly File Names for a Better Digital Experience
A good file naming convention can help ensure that your files will work seamlessly across various operating systems, such as Windows and Mac OS X, and transfer easier across platforms. Non-descriptive or descriptive file names are commonly used for files and folders that require a link between the source material and the digital object. Descriptive
Eduroam: Chapman’s Free and Secure Wireless Network
To provide our campus community with the best possible internet experience, Chapman University has partnered with Eduroam, a secure wireless network provider. This network is widely used by educational institutions. This means those visiting from other universities using Eduroam can connect to Chapman University’s network. Also, if you visit another institution that uses Eduroam, you
Helpful Technology Tips to Start the Fall Semester
The IS&T (Information Systems and Technology) team has been working hard during the summer to ensure we can support the campus community with technology needs as seamlessly as possible. The Fall semester is upon us and The fall semester is upon us, and as everyone returns to campus, we would like to share some technology
PeopleSoft Finance - New User Interface Coming Soon!
Dear Chapman Community, PeopleSoft’s user interface will be sporting a new look some time in September 2022. To be aligned with PeopleSoft’s roadmap, we need to adopt their new user interface, referred to as Fluid. Fluid has a modern look to it and no longer uses breadcrumbs to navigate. Menu navigation and favorites will still
Adobe Storage Upgrade Underway for Chapman University
If you are an Adobe Creative Cloud user through Chapman University, please be advised that as part of ongoing product improvements, Adobe is upgrading its cloud storage to enhance user and administrator stored content capabilities. This simple upgrade will take place on Sunday, 8/14/22, between 7:30 AM-10:30 AM Pacific to minimize the impact on Chapman
Important Zoom and Chrome Apps Updates to Know Before the Start of Fall Semester
Drear Chapman community, Zoom has released a security update for its products to address a critical vulnerability. This security update requires the users to be on Zoom version 5.3.0 or later. If your Zoom application is not up to date, you will be prompted to update it before joining your next meeting. Please follow the
Introducing EDUCAUSE at Chapman University
The mission of EDUCAUSE is to provide the higher education community with the necessary resources and knowledge to make informed decisions regarding the use of technology. Through various programs, EDUCAUSE helps its members develop the essential skills and knowledge to make informed decisions. EDUCAUSE believes that diversity and experience are crucial factors that contribute to
Employee and Manager Self-Service are Receiving Image Upgrades
IS&T will soon apply a maintenance update to our PeopleSoft Human Capital Management (HCM) environment. This maintenance update will change the image tiles on Employee Self Service and Manager Self Service pages. These changes are cosmetic and will not affect your steps to accessing information such as My Time, My Money, My Benefits, and other
Introducing Jira Service Management
Dear Chapman community, To help you get support faster, Information Systems and Technology (IS&T) is launching a new Service Desk ticketing system called Jira Service Management from Atlassian. Jira has become widely used by various support teams globally to track submit and track requests. The new ticketing system is form-based and will provide an improved