In the ever-evolving landscape of education and technology, Chapman University’s Information Systems and Technology (IS&T) has embarked on a transformative journey, mobilizing the power of chatbots to enhance the student experience. PantherBot, with its array of features, including personalized support, 24/7 accessibility, and the significant reduction of administrative burdens, has become an invaluable companion to students.
Alongside this, Chapman University’s IS&T has strategically harnessed social media platforms to facilitate communication, provide educational content, and foster real-time student engagement.
PantherBot Chatbot success:
- Personalized Support: Chatbot usage has been increasing at Chapman University to provide personalized student support. They can answer common questions, suggestions, and video tutorials to students and put them in touch with live agents when available. This is a direct result of teams collaborating to keep the chatbot knowledgebase up to date.
- 24/7 Accessibility: One of the significant advantages of PantherBot is its availability around the clock. This can be especially helpful for students with questions outside regular office hours. If the bot cannot answer a particular question, it will provide contact information to students to make it easier for them to identify the department they can get help from.
- Reducing Administrative Burden: PantherBot’s knowledgebase contains over 3000 questions and responses. Since its launch, it has had over 15,000 conversations with users and answered nearly 39,000 questions.
- A few months ago, we enabled an integration between PantherBot and Canvas so that anyone at Chapman University with access to Canvas can interact with the chatbot.
Recently, Chapman University’s Admission office put together 50 questions crowdsourced from students and staff and tested PantherBot against two other schools’ chatbots. PantherBot scored significantly higher in its ability to provide answers. Moreover, PantherBot is receiving positive feedback through its internal user feedback analytics.
IS&T Social Media update:
- Communication and Networking: Chapman University’s IS&T utilizes Twitter (X) and Instagram to provide valuable information to our students and the campus community.
- Educational Content: IS&T has been using our social media to increasingly share educational content, such as short tech videos, infographics, and Information Security tips with students.
- Engagement and Feedback: Social media enables real-time communication and feedback. Students can engage in discussions, ask questions, and provide input on their experiences.
This dynamic approach ensures that students are well-informed and actively engaged in shaping their journey. As technology and education evolve, the synergy between PantherBot and social media remains a powerful force in enriching the Chapman University experience.
Chapman University Information Systems and Technology (IS&T)