Providing support to a growing campus can be complex and challenging to meet the needs of a thriving university. Last year, Information Systems and Technology (IS&T) launched a new Service Desk ticketing system called Jira Service Management from Atlassian to expand our support model and provide enhanced services for the Chapman community. Jira Service Management
What is LastPass? LastPass is a password management software. It installs as a browser plug-in, standalone or mobile software. The user sets a “Master Password” and can use it to access all the different website passwords that are stored in a “Vault.” This makes it easier to store and manage passwords in a central location.
Technology’s rapid emergence and evolution has changed how work is done. We are all expected to have the necessary digital skills to succeed in a modern workplace, which often involves working in hybrid or remote settings. While digital skills are critical, we also need to develop our skills in areas such as artificial intelligence and
In the last few years, Chapman University’s Information Systems and Technology Team (IS&T) has deployed help buttons in classrooms to allow instructors to request technology help. Although these buttons have been helpful, we have discovered that from time to time, the buttons are slow to respond and may require multiple presses to initiate the help
Qualtrics is planning on updating its Library. Please see the message below to learn more: What is the change? At Qualtrics, we are committed to ‘experience-first’ design, which means continuous improvement of the XM Platform™ based on feedback from our users to deliver an easy to use, consistent and accessible experience. As part of this
Over the last ten months, Chapman University Information Systems & Technology team has been working on transitioning to the YuJa Video Platform via the Working@Chapman newsletter and Canvas notifications. We are currently in the final stage of the transition. As we enter this stage, please be advised that: At this point, the Panopto integration in
Qualtrics is planning on Deprecating legacy single-response reports. What is the change? The legacy single response report is a URL that displays a report for a single survey response. It is formatted like below: https://qualtrics.com/CP/Report.php?SID={surveyId}&R={responseId}&ResponseSummary=True These URLs are no longer generated by any workflows in the Qualtrics platform. However, there might be users at Chapman
Panther Analytics from IS&T (Information Systems & Technology) Data Services is a reporting platform that allows university staff in specific roles to view student, finance, and HR reports without having direct access to PeopleSoft, where that information is stored. In the next few weeks, Panther Analytics users will notice some changes to the reports found
In 2020, the Educational Technology Services team updated Canvas Conferences (BigBlueButton) to the Premium version to help instructors easily transition into teaching online during the COVID pandemic. We also introduced the Zoom Pro integration in Canvas and pivoted to using Zoom as our instructors’ primary video conferencing platform. Please be advised that we will return
Dear campus community, When Chapman University transitioned to the Canvas Learning Management System in 2019, the choice was made to subscribe to “Tier 1 Support” through Canvas. “Tier 1 Support” allows Chapman faculty, students, and staff to directly contact Canvas Support via phone or 1:1 chat. The phone number and chat link are found via