Due to increasing demand, Information Systems and Technology (IS&T) has been making changes to increase efficiency, expedite our processes, and decrease service turnaround time. To continue these efforts, we will pilot a program in partnership with BlackBeltHelp to reduce the wait times for some of our Service Desk services.
BlackBeltHelp provides customer service support to higher education institutions. The company’s services are used by over 200 institutions and support over 6 million students. BlackBeltHelp also supports school districts and healthcare organizations.
Soon, BlackBeltHelp will provide phone support in line with our Service Desk. They will start providing end-user support for basic troubleshooting, Monday to Friday, 8 am-5 pm PST.
These changes will not impact your process of reaching out to the Service Desk for help. Rather, we will have more resources to help you on the back end.
After the pilot period, we will evaluate BlackBeltHelp’s performance and potentially increase their support responsibilities. We want to hear about your experience, so please continue to share your feedback with us.
By partnering with BlackBeltHelp, we hope to create a better experience for the campus community and help you more efficiently.
Chapman University Information Systems & Technology