Last month, Chapman University’s Information Systems and Technology team introduced Jira Service Management to the campus community as a pilot program. Jira allows students, faculty, and staff to easily create Service Desk help tickets, receive updates about their requests, keep track of milestones, and communicate with the technician assigned to their ticket. We have been
A good file naming convention can help ensure that your files will work seamlessly across various operating systems, such as Windows and Mac OS X, and transfer easier across platforms. Non-descriptive or descriptive file names are commonly used for files and folders that require a link between the source material and the digital object. Descriptive
Dear Chapman Community, PeopleSoft’s user interface will be sporting a new look some time in September 2022. To be aligned with PeopleSoft’s roadmap, we need to adopt their new user interface, referred to as Fluid. Fluid has a modern look to it and no longer uses breadcrumbs to navigate. Menu navigation and favorites will still
If you are an Adobe Creative Cloud user through Chapman University, please be advised that as part of ongoing product improvements, Adobe is upgrading its cloud storage to enhance user and administrator stored content capabilities. This simple upgrade will take place on Sunday, 8/14/22, between 7:30 AM-10:30 AM Pacific to minimize the impact on Chapman
Drear Chapman community, Zoom has released a security update for its products to address a critical vulnerability. This security update requires the users to be on Zoom version 5.3.0 or later. If your Zoom application is not up to date, you will be prompted to update it before joining your next meeting. Please follow the
IS&T will soon apply a maintenance update to our PeopleSoft Human Capital Management (HCM) environment. This maintenance update will change the image tiles on Employee Self Service and Manager Self Service pages. These changes are cosmetic and will not affect your steps to accessing information such as My Time, My Money, My Benefits, and other
Dear Chapman community, To help you get support faster, Information Systems and Technology (IS&T) is launching a new Service Desk ticketing system called Jira Service Management from Atlassian. Jira has become widely used by various support teams globally to track submit and track requests. The new ticketing system is form-based and will provide an improved
Campus Community, In lieu of the upcoming Google storage changes, IS&T will disable the Google Photos service across the Google tenant in order to prevent further storage allocation on accounts. Students, staff, and faculty currently using the Google Photo service will not experience any change. However, moving forward, new students, staff, and faculty will no longer
Dear Chapman community, Zoom has evolved tremendously over the last year. Please review this blog to learn about Zoom’s essentials. In this blog, we have included features and enhancements that will help you learn how to get set up and get going. We recommend you review the steps below and create practice Zoom meetings to
Qualtrics, the web-based software that helps create and manage surveys, has recently redesigned its Survey Translation Interface. The new translations overview page provides a quick and comprehensive view of the languages and access to the next steps. The new survey translation page features consistent navigation and a variety of translation fields to make it easier