The IS&T (Information Systems and Technology) team has been working hard during the summer to ensure we can support the campus community with technology needs as seamlessly as possible. The Fall semester is upon us and The fall semester is upon us, and as everyone returns to campus, we would like to share some technology
Dear Chapman community, To help you get support faster, Information Systems and Technology (IS&T) is launching a new Service Desk ticketing system called Jira Service Management from Atlassian. Jira has become widely used by various support teams globally to track submit and track requests. The new ticketing system is form-based and will provide an improved
Campus Community, In lieu of the upcoming Google storage changes, IS&T will disable the Google Photos service across the Google tenant in order to prevent further storage allocation on accounts. Students, staff, and faculty currently using the Google Photo service will not experience any change. However, moving forward, new students, staff, and faculty will no longer
Dear Chapman community, Zoom has evolved tremendously over the last year. Please review this blog to learn about Zoom’s essentials. In this blog, we have included features and enhancements that will help you learn how to get set up and get going. We recommend you review the steps below and create practice Zoom meetings to
Qualtrics, the web-based software that helps create and manage surveys, has recently redesigned its Survey Translation Interface. The new translations overview page provides a quick and comprehensive view of the languages and access to the next steps. The new survey translation page features consistent navigation and a variety of translation fields to make it easier
Over the last three months, IS&T has been updating the Chapman community regarding our transition to the YuJa Video Platform. We are currently in the process of migrating existing content from Panopto to YuJa. As we enter the final stages of this transition, please be advised that: You may access YuJa via video.chapman.edu (sign in with
Dear Concur Users, As previously announced, updates to the Concur Expense system are about to go live. I would like to thank our colleagues in IS&T for their support on this project and those of you across the campus who volunteered as test users who converted early to ensure everything worked properly and to provide
On November 5, 2022, all Zoom clients will be mandated to update their software to version 5.8.6 or higher to comply with a new minimum update requirement. Also, going forward, Zoom will introduce a new minimum version every three months. This schedule will enforce the updated minimum version on the first Saturday of February, May,
You may have noticed those little reminders that appear on your Mac every time you open a window reminding you that your computer is not up to date! Contrary to popular belief, updating software is not designed to ruin our lives. It actually helps to keep our computers secure. The computer operating system is a
Last month, Chapman University IS&T announced our partnership with the YuJa video platform to replace Panopto as the central platform to create, manage, discover, and share video content across devices. Our goal is to complete this transition by the end of the year. Today, we want to share our plans for the sunsetting of Panopto. We are