Last month, Chapman University’s Information Systems and Technology team introduced Jira Service Management to the campus community as a pilot program. Jira allows students, faculty, and staff to easily create Service Desk help tickets, receive updates about their requests, keep track of milestones, and communicate with the technician assigned to their ticket. We have been
A good file naming convention can help ensure that your files will work seamlessly across various operating systems, such as Windows and Mac OS X, and transfer easier across platforms. Non-descriptive or descriptive file names are commonly used for files and folders that require a link between the source material and the digital object. Descriptive
To provide our campus community with the best possible internet experience, Chapman University has partnered with Eduroam, a secure wireless network provider. This network is widely used by educational institutions. This means those visiting from other universities using Eduroam can connect to Chapman University’s network. Also, if you visit another institution that uses Eduroam, you
The IS&T (Information Systems and Technology) team has been working hard during the summer to ensure we can support the campus community with technology needs as seamlessly as possible. The Fall semester is upon us and The fall semester is upon us, and as everyone returns to campus, we would like to share some technology
Dear Chapman community, To help you get support faster, Information Systems and Technology (IS&T) is launching a new Service Desk ticketing system called Jira Service Management from Atlassian. Jira has become widely used by various support teams globally to track submit and track requests. The new ticketing system is form-based and will provide an improved
Campus Community, In lieu of the upcoming Google storage changes, IS&T will disable the Google Photos service across the Google tenant in order to prevent further storage allocation on accounts. Students, staff, and faculty currently using the Google Photo service will not experience any change. However, moving forward, new students, staff, and faculty will no longer
Last year Google announced it would end its long-standing policy of providing unlimited storage to higher education institutions. As a result, the Chapman community will have to reduce its storage consumption across various accounts, such as Google Drive and Google Photos. The following table describes a list of expected major changes to Google services: The
Dear Chapman community, Zoom has evolved tremendously over the last year. Please review this blog to learn about Zoom’s essentials. In this blog, we have included features and enhancements that will help you learn how to get set up and get going. We recommend you review the steps below and create practice Zoom meetings to
Chapman University’s Information Security team has identified a new vulnerability that could affect MS Office users. This blog will review their findings, what Chapman is doing to protect the community, and share some best digital file and internet safety practices. New Vulnerability in Microsoft Office Applications (Word, Excel) Microsoft has recently disclosed a vulnerability (CVE-2022-30190)
On November 5, 2022, all Zoom clients will be mandated to update their software to version 5.8.6 or higher to comply with a new minimum update requirement. Also, going forward, Zoom will introduce a new minimum version every three months. This schedule will enforce the updated minimum version on the first Saturday of February, May,